Hagen Electric Ltd

Reviews

• ★ ☆ ☆ ☆ ☆
  Took my drill in for a repair estimate. My experience started when I walked in and spoke with the employee behind the desk. He was speaking with me when the phone rang. He excused himself to answer it and instead of putting the person on hold to continue helping me he had a length conversation with the person who was obviously a friend as they weren't talking about tool repairs. Another employee sat beside him writing on some papers until the original one finally finished his conversations and returned to help me. I left my drill and almost a month later finally received a call back. I was told the repairs would cost more than a new drill. I was asked if I wanted the broken drill back or if I wanted to have it thrown away (needless to say I didn't want it back). I received a call 2 week later advising that I owed money for the estimate on the repair cost. I was obviously shocked and asked why I would have an outstanding bill for an "estimate" on a repair fee. The women told me that they had to put time into getting and estimate and that I was responsible for paying for it. I asked why no one told me up front that there would've a fee when I only requested an estimate and was told that it was common sense that there would be a fee. I explained that I was not going to be paying a bill as I never been informed their would be one or even requested that any repairs be conducted. She threatened to get her manager and I told her to go ahead as I still wouldn't be paying them for work I did not authorize. Needless to say next time I need repairs done I will be taking my business elsewhere. Poor customer service and very poor business practice.
  By Chad Sexington, January 23, 2017
• ★ ★ ★ ★ ★
  Great service. Friendly knowledgeable staff. Two guys spent 20 minutes trying to find what I needed right at quitting time. Thank you so much and I hope this review doesn't get you in hot water for a $20 purchase!
  By Papa Rob, July 28, 2016

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